Frequently Asked Questions

Frequently Asked Questions

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During and After the Journey

How do you ensure safety during the journey?

Safety is our priority. All our vehicles, drivers, and passengers are comprehensively insured, and the vehicles are equipped for all weather conditions and regularly maintained. Additionally, our fleet includes vehicles with enhanced safety packages designed for passenger protection.

Do you organize excursions or sightseeing tours?

Yes, in addition to route reservations, we offer the option to hire a driver for 4 or 8 hours, allowing you to visit all the landmarks you want, without any rush or pressure.

Do you offer child car seats?

Yes, we offer child car seats completely free of charge. Just let us know in advance so we can prepare them.

How old are your vehicles?

Our fleet includes only new vehicles, no older than three years, to ensure the highest quality standards.

What if I forget something in the vehicle?

If you forget something in the vehicle, contact us immediately. Our team will do everything possible to return your lost items as quickly as possible.

Will the driver help with luggage?

Of course! Our drivers are here to assist you with your luggage, whether you are loading or unloading it from the vehicle.

What if my flight is delayed? Will the driver wait for me at the airport?

Yes, we track flights in real-time to ensure that our driver is at the airport at the right time, even in the case of a flight delay.

Pricing and Payment

Can I book transportation outside of Bosnia and Herzegovina?

Of course! We provide transfers to all cities in the region, including Croatia, Serbia, Montenegro, and Slovenia. Your journey is in safe hands, no matter the destination.

Do you offer waiting services or additional stops?

Yes, waiting is included in the transfer price. If you need additional stops during the trip, they are free if they are along the agreed route. If the stops require a route change, additional costs may apply.

Can I book a transfer outside of working hours?

Our team works 24/7 to provide transportation at any time that suits you.

Do you offer round-trip transfers?

Of course, you can choose a one-way transfer or a round-trip transfer, which includes a discount that is automatically applied during the booking process.

How many passengers can fit in the vehicle?

In our standard vehicles, such as sedans and SUVs, up to four passengers can be accommodated. For larger groups, we offer minivan transport, which can accommodate more passengers.

Can I change the destination during the trip?

Yes, it is possible to adjust the destination during the trip. Please note that changing the route may affect the price, especially if the new route is longer or shorter than the originally agreed one.

Are there any hidden costs?

No, our service is completely transparent. Everything included in the price is visible during the booking process. There are no additional or hidden fees – you only pay for what has been agreed upon. Also, cancellation or changes to the reservation are free of charge.

Do you offer discounts for round-trip transfers or group bookings?

Yes, we offer discounts for round-trip transfers and group bookings. For round-trip transfers, the discount is automatically applied during the booking process on our website. The discount for group bookings depends on the size of the group, so please contact us directly for an offer and special benefits.

How can I pay – cash, card, or online?

Currently, we accept payment in cash or via bank transfer. Payment details will be sent to you after the reservation is confirmed. A fiscal receipt will be issued for all our services.

Do the prices include fuel, tolls, and other costs?

Yes, all our prices include fuel, tolls, and other transportation-related costs. There are no surprise additional fees – the amount you see during the booking process is the final amount you need to pay.

What is included in the price?

Our prices are completely transparent and include fuel, tolls, VAT, and all additional costs. Once you select the route, you will receive the exact amount to be paid – with no additional fees.

What are the prices for your services?

The prices of our services vary depending on the route and the type of vehicle you choose. On our website, you can easily check our Rent a Car Sarajevo prices for each available route. For personalized transfers or special requests, please contact us for a quote.

Reservation and Process

How will I recognize the driver at the airport?

Our driver will be waiting for you with a sign displaying your name, so you will easily recognize them at the arrivals terminal.

Can I book a transfer for larger groups of passengers?

Rent a Car Sarajevo minivan transport is an integral part of our service. We offer transportation for groups, and this option is ideal for business events, family trips, or tourist groups. Feel free to contact us for details and customized minivan transport offers.

Can I request specific routes or additional stops during the trip?

Yes, we offer the option to customize routes through our on-demand transfer service. You can add breaks during the trip, change the route, or adjust the service according to your needs.

What if my destination is not on the list?

If your destination is not on the list of available routes, you can use our on-demand transfer service. Send us an inquiry through the form on the page, and we will create a route tailored to your needs.

Can I change or cancel my reservation?

Yes, changes or cancellations of the reservation are possible. Please contact us as soon as possible via phone or email so we can adjust your booking. Cancellations and changes are free of charge.

How far in advance do I need to make a reservation?

Reservations need to be made at least 24 hours in advance to ensure vehicle and driver availability. However, in case of urgent needs, we try to accommodate last-minute bookings, depending on the availability of vehicles and drivers.

Can I book online?

Yes, all reservations can be made online through our website. Our system is user-friendly, and the prices are clearly displayed so you will immediately know how much your transfer will cost.

How can I book your service?

You can easily book our service through our website. Simply select the desired route, time, and vehicle, enter the required information, and confirm the reservation. If you have special requests, feel free to contact us via phone or email.

What You Need to Know About Drive Partner?

Are your vehicles new and well-maintained?

Yes, our vehicles are regularly serviced and maintained according to the manufacturer’s recommendations to ensure maximum safety and comfort.

Do your vehicles have Wi-Fi or additional amenities?

Yes, all our vehicles are equipped with free Wi-Fi, air conditioning, and comfortable seats. All our passengers receive complimentary drinks, snacks, and, if needed, child car seats. Our goal is to make your journey as pleasant as possible.

Can I choose the type of vehicle (sedan, SUV)?

Of course! Our fleet includes various types of vehicles, including sedans, SUVs, and options for larger groups such as minivans. Whether you need a comfortable chauffeur-driven car for a business meeting or a minivan for a group trip, we have the vehicle for you.

What does it mean that you have professional drivers?

Our drivers are trained to provide the highest level of service. This includes:

  • Several years of driving experience.
  • Excellent knowledge of local and international routes.
  • Courtesy, reliability, and a professional approach to every journey.
  • Fluency in English to facilitate communication with foreign passengers.
Which cities and regions are covered by your services?

Our service covers all cities in Bosnia and Herzegovina, including Sarajevo, Tuzla, Banja Luka, and Mostar. We also offer transfers to countries in the region, such as Croatia, Serbia, Montenegro, and Slovenia. No matter where you’re traveling, our Sarajevo rent a car with a driver is here for you.

Can I book a driver for a specific number of hours or a personalized route?

On our booking page, you can find all standard routes and get the price for each one. We also offer the option to hire a driver for 4 or 8 hours for local rides or personalized routes through our on-demand transfer service.

What times do you offer transfers?

Our service is available 24/7, and we provide transfers every day of the week, at any time. No matter when you need transportation, you can book a transfer at a time that suits you.

What types of transfers do you offer (business, airport, tourist, on-demand)?

We offer a wide range of transfers tailored to your needs:

  • Business transfers: Reliable transportation for business meetings and events.
  • Airport transfers: Fast and secure transfers to or from any airport in Bosnia and Herzegovina and the region.
  • Tourist transfers: The ideal solution for sightseeing in Bosnia and Herzegovina.
  • On-demand transfers: We create routes based on your specific requests.
Do you offer the option to rent a car without a driver?

No, our service focuses exclusively on chauffeur-driven car rentals, as we believe we can offer the best experience for our clients when they leave the driving to our professionals.

What is Drive Partner and how does it differ from a traditional car rental?

Drive Partner is a unique service for those seeking chauffeur-driven car rentals in Sarajevo and the region. Unlike traditional car rental services, we exclusively offer car rentals with a driver.

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